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Casa-Cuba.com
(Casa-Cuba) is a Dutch travel Agency based in The Hague, the Netherlands The
site is for your personal use only: Liability:
Reservations Can be accepted until 24 hours before departure. We like to remind you to make your reservations well in advance to avoid not being able to stay in the hotels of your choice and having to chance your travelplan. Bookings / Confirmations Bookings can be made by phone, fax or e-mail. Upon your request an offer can be made regarding your wishes. Our offer is without any obligation and free of charge.The following information is required for making a reservation: names
of passengers (as mentioned in passport) Names should be sent correctly at the time of booking. Namechanges afterwards will be charged. After receipt of our request you will receive an answer within 48 hours – informing you about the status of your request. Confirmations will be send to you be e-mail. The invoice will be send by regular mail and/or email after confirmation. Please refer to invoicenumber upon payment. Prices Prices are per person, unless otherwise specified. Prices quotations may change due to exchange rates or a change in reservations. Ticketprice is always without airport and fuel tax, reservation costs. Depending on your request, prices for an offer may not include cost for visa, airport tax, transfers, guide services.Not included in any price are departure tax, personal expenses, tips, telephone calls, minibars, laundrycosts, food and drinks (non alcoholic/alcoholic), excursions unless included in the programm, city sightseeing, entrance fees and local guides availed of by the passengers, other than that mentioned in the "Inclusions" Payment All
bookings are prepaid. Payment by credit card and bank transfer are
accepted Traveldocuments Tickets
(ordered at our office directly) will be send between 14 and 10
days prior to departure date by registered mail to your homeaddress
or can be picked up personally at the office. For last minute booking,
tickets will be ready at the service desk at the airport. There
will be an extra charge for this pick-up service.If you have made
reservations for other services you will receive the documents (vouchers/visa/travelinformation)
after receipt of full payment of the invoice. Cancellation Policy: Every
cancellation (except tickets) made between the day of your payment
to 8 days before arrival, will be refunded, except 20% plus the
reservation fee and possible downpayment. Refunds / Claims Claims due to failing of requested services should be passed on immediately to our local representative. Refunds will only be paid if the claim is well founded and confirmed by our representative. In case you have made expenses due to failure of services you need to send the original receipts/bills to our office with a covering letter. Claims for missed transfers/meals etc during tours will not be refunded. Cancellation and/or change of Tours We reserve the right to cancel any tour before departure for any reason at all with or without prior notice, if we consider this in the best interest of the client. Client has the right to make the tour at another time – unless the pricevalue remains the same, or the amount paid by client will be refunded in total, without further obligation or liability of Casa-Cuba. We reserve the right to amend, alter, vary or withdraw any particular departure; excursions advertised or substitute a hotel of similar class if deemed necessary. For the convenience of our passengers we will sometimes amend the itinerary. However all services will remain the same. The company reserves the right to alter the order of the itinerary. The same will be informed to the client before departure or upon arrival at the airport. Casa-Cuba can not accept any liability or responsibility for any changes as mentioned above. |
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